welcome to

wobble24

Creative led social media studios –  community management – social customer service

  • Work

  • W24 provide partner agencies and brands scalable 24/7 customer service support. Here are some social activities created as part of our social studio and community management service.

  • Fingopay

    Community Management. In under 3 months 400% growth in Twitter follower count, 2149% increase in impression share. Post reach 56K to 121K

  • Goodies Food Hall

    Social Media Studio. Customers sometimes have to be turned away due to the Cafe's popularity! #MakeItAGoodie

  • Pets As Therapy

    Community Management. In under 6 months 98% growth in Twitter follower count, 2149% increase in impression share. 17% growth Facebook like count to 11K.

  • BCTGA

    Social Media Facebook Christmas Campaign #BuyRealBuyBritish. Over 200K reach with 3.5% engagement rate was achieved.

  • Services

  • How can we help?

  • Victoria Orford, JUMP Agency.

    Love the work they've done and great to work with as a team. Their support is fast and reliable. 5 stars all round from us.

  • Jason Butler, Founder of Bloomsbury Wealth.

    The collaborative approach on all aspects of our website, social and marketing has been invaluable. They have great ideas and provide an excellent sounding board. Working with them is a pleasure.

01

social media studios

creative. flexible. mobile.

social media studios

Stay on top of your social with a scalable social media studio. As well as social asset management we create:

> Social media audits & social strategy (with set KPIs)
> Creative content & design
> Social playbook & social calendar
> Social media event management (pop-up-studio)
> Data analytics and activity reports

02

community management

connect. engage. share.

community management

Let us look after your social community and be creative with it.

> Social media channel management
> Dedicated community managers
> Social listening and insights
> Social media content and design
> Monthly/weekly activity reports

03

customer experience

enhanced through social media

customer experience

Social media communities bring brands and customers closer together. Brand communities give real insights into customer and brand experience. This can help with:

> Insight-driven engagement with social
> Identify social shopping touch points
> Develop customer experience and service
> Social conversations, interactions and engagement
> Social CS with Messenger, Chat, Twitter, Facebook

04

customer service

scalable customer contact centre

customer service

With the knowledge and flexible approach for exceptional customer service, our UK based contact centre combines conversation, engagement and insight with both creativity and technology to deliver:

> Bureau & multichannel services
> Customer care advisors
> Promote enhanced customer experience
> Dedicated fault support and sales team
> Virtual PA telephone answering services

 

  • Blog

  • If you would like access to the wobble24.social community here is a good place to start. It’s a place where you enjoy and explore all things social and more…

A Social Media Strategy is a plan that incorporates social media into a business....

Yellow Jelly & Partners has introduced a service called wobble24 to compliment it’s existing social...

  Powerful Tools Yellow Jelly & Partners create social campaigns, run paid social...

Click to Direct Message and Customer Feedback is a new Twitter functionality, making...

  • About Us

  • wobble24, a division of Yellow Jelly & Partners, has been created to work with partners and brands in the management of their social and customer service assets 24/7 using a simple, efficient, friendly and intuitive process.

Cherry Hu

Community Manager (Asian Market)

Mark Casey

Social Director

Gordon Cox

Social Designer

Scalable Creative Social Media

  • social media studios

  • community management

  • customer service

  • customer experience

  • Sectors

  • Confidentiality between our clients at W24 is paramount. We provide services across the following sectors:

Play Video

Learn More

  • Find Out More

  • Would you like to know more about the social media services we offer and how we can support clients with wobble24?

  • 1 Fore Street Avenue, London, EC2Y 9DT