welcome to

wobble24

Creative led social media team – community management – social customer service

Work
W24 provide partner agencies and brands social media customer service support. Here are some social activities created as part of our social studio and community management service.

Forwood Design

Pinterest activities increased monthly unique viewers from 5K to 910K within 4 months. Instagram stories increased sales by 400%
Fingopay

Community Management Launch. 400% growth in Twitter under 3 months, 2149% post share increase. Post reach 56K to 121K
Suffolk Food Hall

Social Media Management. Customers sometimes had to be turned away due to the Cafe's popularity! #MakeItAGoodie
Pets As Therapy

Community Management. In under 6 months 98% growth in Twitter follower count, 2149% increase in impression share. 17% growth Facebook like count to 11K.
GlobePay

Community Management. The launch of the Global Chinese payment using WeChat & Alipay system in the UK.

Services
How can we help?

Victoria Orford, JUMP PR.
Love the digital activities they've done for our clients and great to work with as a team. Their support is fast and reliable. 5 stars all round from us.
Jason Butler, Public Speaker, Author.
The collaborative approach on all aspects of our social media management and marketing has been invaluable. They have great ideas and provide an excellent sounding board. Working with them is a pleasure.

01

social media studios

creative. flexible. mobile.

social media studios

Control your social platforms with a scalable social media studio.

> Social media audits & social strategy (with set KPIs)
> Creative content & design
> Social playbook & social calendar
> Social media event management (pop-up-studio)
> Data analytics and activity reports

02

community management

connect. engage. share.

community management

We can look after your social assets and community.

> Social media channel management
> Dedicated community managers
> Social listening and insights
> Social media content and design
> Monthly activity reports

03

customer experience

enhanced through social media

customer experience

Brand communities give real insights into customer and brand experience. This can help with:

> Insight-driven engagement with social
> Identify social shopping touch points
> Develop customer experience and service
> Social conversations, interactions and engagement
> Social CS with Messenger Bots, Chat, Twitter, Facebook

04

customer service

scalable customer contact centre

customer service

Social media customer service combines creative insight, conversation, engagement and technology to deliver:

> Bureau & multichannel services
> Customer care advisors
> Promote enhanced customer experience
> Dedicated fault support and sales team
> Virtual PA telephone answering services

Insights
This is where we try to share social media insights when we have time. We try to keep them up-to-date. It’s a place where you can enjoy and explore things social media and more…