W24 provide partner agencies and brands scalable 24/7 customer service support. Here are some social activities created as part of our social studio and community management service.
Community Management. In under 3 months 400% growth in Twitter follower count, 2149% increase in impression share. Post reach 56K to 121K
Social Media Studio. Customers sometimes have to be turned away due to the Cafe's popularity! #MakeItAGoodie
Community Management. In under 6 months 98% growth in Twitter follower count, 2149% increase in impression share. 17% growth Facebook like count to 11K.
Social Media Facebook Christmas Campaign #BuyRealBuyBritish. Over 200K reach with 3.5% engagement rate was achieved.
How can we help?
Love the work they've done and great to work with as a team. Their support is fast and reliable. 5 stars all round from us.
The collaborative approach on all aspects of our website, social and marketing has been invaluable. They have great ideas and provide an excellent sounding board. Working with them is a pleasure.
creative. flexible. mobile.
Stay on top of your social with a scalable social media studio. As well as social asset management we create:
> Social media audits & social strategy (with set KPIs)
> Creative content & design
> Social playbook & social calendar
> Social media event management (pop-up-studio)
> Data analytics and activity reports
connect. engage. share.
Let us look after your social community and be creative with it.
> Social media channel management
> Dedicated community managers
> Social listening and insights
> Social media content and design
> Monthly/weekly activity reports
enhanced through social media
Social media communities bring brands and customers closer together. Brand communities give real insights into customer and brand experience. This can help with:
> Insight-driven engagement with social
> Identify social shopping touch points
> Develop customer experience and service
> Social conversations, interactions and engagement
> Social CS with Messenger, Chat, Twitter, Facebook
scalable customer contact centre
With the knowledge and flexible approach for exceptional customer service, our UK based contact centre combines conversation, engagement and insight with both creativity and technology to deliver:
> Bureau & multichannel services
> Customer care advisors
> Promote enhanced customer experience
> Dedicated fault support and sales team
> Virtual PA telephone answering services
If you would like access to the wobble24.social community here is a good place to start. It’s a place where you enjoy and explore all things social and more…
wobble24, a division of Yellow Jelly & Partners, has been created to work with partners and brands in the management of their social and customer service assets 24/7 using a simple, efficient, friendly and intuitive process.
Community Manager (Asian Market)
Would you like to know more about the social media services we offer and how we can support clients with wobble24?
1 Fore Street Avenue, London, EC2Y 9DT